Or use the following if first link is down: Let me see those logs in your reply, also tell me if you have any remaining issues or concerns.ĭownload 'Delfix by Xplode' and save it to your desktop. The log will include log details for each time MSRT has run, we only need the most recent log by date and time. Retrieve the MSRT log as follows, and post it in your next reply:ġ) Select the Windows key and R key together to open the 'Run' functionĢ) Type or Copy/Paste the following command to the 'Run Line' and Press Enter: Perform a scan and Click Finish when the scan is done. In the 'Scan Type' window, select Quick Scan Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window

Please copy/paste the content of that log in your next replyĭownload Microsoft's ' Malicious Software Removal Tool' and save direct to the desktopĮnsure to get the correct version for your system.

Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do itĪfter the restart, a log will open when logging in. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)Īccept the EULA ( I accept), then click on Scan Then select 'Export Summary' then 'Text File (*.txt)' name that log and save, you can copy or attach that to your reply.ĭownload AdwCleaner by Malwarebytes onto your Desktop. When the scan completes deal with any found entries. Go back to 'DashBoard' select the Blue 'Scan Now' tab. Scroll down to 'Scan Options' ensure Scan for Rootkits and Scan within Archives are both on.

Wi dows microsoft malicious software removal tool popup